国广清科：智能客服助手引领内部服务效率提升，深度学习赋能清科业务增长

自公司推出清科大模型以来，公司各个业务线的效率都有了显著的提升。其中，智能客服助手的应用在提升客户服务质量和效率方面发挥了关键作用。

Since the launch of our company's large model, the efficiency of various business lines has been significantly improved. Among them, the application of intelligent customer service assistants has played a key role in improving the quality and efficiency of customer service.

智能客服助手的应用极大地提高了我们的服务效率。以前，客服人员需要花费大量时间来处理客户的咨询，而现在，智能客服助手能够快速、准确地理解客户的问题，并给出合适的解决方案。这不仅减少了客服人员的工作压力，让他们能够更加专注于提供更高质量的服务，还极大地提升了服务效率。

The application of intelligent customer service assistants has greatly improved our service efficiency. In the past, customer service personnel needed to spend a lot of time dealing with customer inquiries, but now, intelligent customer service assistants can quickly and accurately understand customer problems and provide appropriate solutions. This not only reduces the work pressure on customer service personnel, allowing them to focus more on providing higher quality service, but also greatly improves service efficiency.

智能客服助手的出现也大大提升了客户满意度。客户不再需要等待很长时间才能得到回应，而是能够迅速得到解决方案。同时，由于智能客服助手的回答是基于大模型的深度学习技术，因此更加智能化和个性化，更能满足客户的实际需求。这使得客户对我们的服务更加满意，从而提高了我们的客户留存率。

The emergence of intelligent customer service assistants has also greatly improved customer satisfaction. Customers no longer need to wait a long time for a response, but can quickly get a solution. At the same time, because the answers of intelligent customer service assistants are based on deep learning technology of large models, they are more intelligent and personalized, and better meet the actual needs of customers. This makes customers more satisfied with our services, thereby increasing our customer retention rate.

此外，智能客服助手还能够通过不断的学习和优化来提升自己的服务能力。随着客户咨询量的增加和问题的多样化，智能客服助手能够不断吸收新的知识和经验，从而更加准确地理解客户的需求和问题。

In addition, intelligent customer service assistants can also improve their service capabilities through continuous learning and optimization. As the number of customer inquiries and the diversity of problems increase, intelligent customer service assistants can continuously absorb new knowledge and experience, thus more accurately understanding customer needs and problems.

我们的智能客服助手已经取得了显著的成果。它不仅提高了客户服务效率，提升了客户满意度，还为企业带来了更多的商业机会。在未来，我们将继续加大对智能客服助手的研发和应用投入，以更好地满足客户需求，创造更多商业价值。

Our intelligent customer service assistants have achieved significant results. It not only improves customer service efficiency and customer satisfaction, but also brings more business opportunities for enterprises. In the future, we will continue to increase research and development and application investment in intelligent customer service assistants to better meet customer needs and create more business value.